If a piece is not right, you have 7 days from delivery to send it back or exchange it.
Message us on WhatsApp at +91 89498 21678 with your order details and a photo of the piece. We will confirm the return and arrange a pickup where our courier serves your area.
Once the piece reaches us and passes a quick condition check, your refund or exchange is processed within three working days.
For an exchange, pack the original piece yourself at home — tape the parcel closed — and film a video while you pack it, showing the piece going in before you seal it.
Post that parcel to us at Plot no. 40, Kanak Vihar, Near Kanakpura Railway Station, Jaipur, Rajasthan – 302012, India, then message us on WhatsApp at +91 89498 21678 with the courier tracking number and your packing video.
Once your original piece reaches us, we process your exchange or refund.
Every order is packed on video before it leaves us — we photograph and film the piece as we pack it, and send you that packing photo and video on WhatsApp along with your shipping details once the parcel is dispatched.
Special instruction: when your order arrives, you must film yourself unboxing it in one continuous, unbroken video, from before you cut the seal until the piece is fully unwrapped. This unboxing video is required proof if the product turns out to be damaged or if an item is missing from the parcel — without it, we cannot verify what happened in transit.
If a parcel arrives damaged, with a piece missing, or containing the wrong item, tell us within 48 hours. Send us your unboxing video on WhatsApp at +91 89498 21678 — once we have verified it, your return and refund are processed. We cover the return shipping in those cases, and you are not out of pocket.